FAQ

About

Who are 1820 Watches?

Are the watches 100% genuine?

How can I share feedback about my experience with 1820 Watches?

What guarantees do you offer/what if I don’t like the watch?

Orders

How do I place an order?

Can I order over the phone?

Do I need to create an account to place an order?

How do I apply a discount code?

Why isn't my discount code working?

How will I know my order was placed successfully?

Where is my order?

How do I cancel/amend an order I’ve already placed?

What happens if I do not receive my order/it goes missing?

What do I do if I believe the item I have received is faulty, or it develops a fault after I receive it?

Products

What does ATM mean, and how do I know how water resistant a watch actually is?

Shipping & Delivery

What delivery options do you offer?

Is there a cutoff time for placing an order?

Are there any dates when you're closed/I cannot place an order?

Do you ship internationally?

Can I select an alternate address to have my watch delivered e.g. to my place of work?

How can I track my order?

Returns & Exchanges

What is your returns policy?

What if my watch stops working?

What cover is provided by the warranty?

When will I be refunded?

What is your international returns policy?

FAQ